Do you need to make a return, exchange or complaint?
Find our returns portal or the answer to your questions below!
Have you received a product that doesn't fit, wasn't exactly as expected or is it a complaint?
In our returns portal, log in with your order number and your postcode.
Once logged in, you will be taken to a step-by-step guide where you will be able to choose what you want to return and what to do with it.
It is important that you follow the guide to the letter so that we can process your return parcel as quickly as possible.
We offer a 14-day money-back guarantee and 101-day exchange for a gift card or other product.
You can find your order number in your order confirmation.
Please note that a return fee of £8 will be deducted - this amount covers the return postage for your return label. If you choose to exchange for a different size or gift card, we will pay for the return postage as well as for the shipping back to you.
How to create a return:
Our return label costs £8. This amount covers the return postage for your return label. If you choose to exchange for a different size or gift card, we will pay for the return postage as well as for the shipping back to you. You can also return your parcel in our physical store at Boulevarden 18 in Aalborg.
If you have a complaint, you also need to follow the guide in our returns portal. It will guide you through the steps to submit your claim.
Use this text to answer questions in as much detail as possible for your customers.It can take up to 10 days from when we receive your return parcel until the money is in your account.
As soon as we receive your parcel, we will do our best to ensure that you receive the money as soon as possible. We endeavour to refund the amount on the same day as the package is received, although it can take up to 3 business days for the refund to take place. In addition, it can take 1-3 business days for the money to be available in your account. Please note that the processing time is from the moment we receive the parcel in stock.
The amount will be refunded back to the card used when you placed the order.
Unfortunately, we cannot refund the money to another account due to security reasons.
In the unfortunate event that we have sent the wrong size or item, we will do our best to correct the error as soon as possible. We hope that you will co-operate and help us fix the problem as easily as possible for both parties!
Here's what to do:
1. fill out the faulty delivery return form.
2. Select the category that matches your order - If you have received a different size than the one stated on the order confirmation, simply select which item it is - If it is a defective item, please write a short comment in the comments field. Remember to tie a knot on either the sleeve or the trouser leg if the item is defective.
3. return label by emailWe will send a return label to your email within 24 hours of completing the return form, which you can attach to the parcel and send back.
4. Re-shipmentWe endeavour to ship the correct item the same day we receive your package. In the event that we do not have the item in stock, you will be contacted by phone or email for further information.
Yes, if you use our returns portal, it will guide you through the steps to exchange the product for another size.
We will return the item and ship it back to you
You cannot exchange for a different colour through our returns portal. Instead, you need to select a gift card in the returns portal and then you can make a new purchase on the website, using the gift card to order a different colour.