FREQUENTLY ASKED QUESTIONS

FIND AN ANSWER FOR YOUR QUESTEN HERE

1. Request a return via our return portal here.

2. Select reason and method for return.

3. Please add your return number to the package.

- We will send your return label as soon as possible.

4. Print and affix your return label from the shipping company and drop off the package at the nearest post office.

It can take up to 10 days from the time we receive your return package until the money is in your account.

As soon as we receive your package, we will do our best to ensure that you receive the money as soon as possible. We strive to refund the amount on the same day as the package is received, although it can take up to 3 business days before the refund takes place. In addition, it may take 1-3 banking days before the money is available in your account. Please note that the processing time is from the moment we receive the package in stock.

The amount is refunded back to the card used when you made the order.

Unfortunately, we are unable to refund the money to another account due to security reasons.

Yes!
You will receive the track'n'trace number in your email as soon as the order is shipped from our warehouse.

Enter the track'n'trace number and follow your package here:
Track your Royal Mail package here


Track your Hermes package here

See more about shipping and delivery and get help here

We have added size guides under various products, so you are sure to use the right size guide for each product.

Should we for one reason or another not have added a size guide to your product, please contact us so we can have the missing information added as soon as possible!

Remember to check under description or our general guides here

See size guides for men here

See size guides for women here

Should the accident be out and we have come to send a wrong size or item, we will do our best to correct the error as soon as possible. We therefore hope that you will cooperate and help us fix the problem as easily as possible for both parties!

Here's how you do it:

1. Return form
Click here to fill out the return form for incorrect delivery.

2. Select the category that suits your order
- If you have received a different size than the one on the order confirmation, simply select the item in question.
- If it is a defective item, please write a short comment in the comments field. Remember to tie a knot on either the sleeve or the trouser leg if the item is defective.

3. Return label by email
We will send a return label to your email within 24 hours after completing the return form, which you can put on the package and send back.

4. New shipment
We strive to ship the right item the same day we receive your package. In case we do not have the item in stock, you will be contacted by phone or by email for further information.

In our emails and text messages, we always indicate at the end how to unsubscribe.

Newsletter

Scroll down to the bottom of the email and tap "Unsubscribe Newsletter" and confirm to unsubscribe.

SMS

Follow the instructions at the bottom of the SMS.

You will find your order number in the order confirmation you received in your email when you placed the order.

The order number begins with: #

NOTE: Please note that the invoice number and order number are not the same.

If you have not received an order confirmation, you must send an e-mail to info@teeshoppen.co.uk with the telephone number you used when you placed the order, so that we can find you in our system and resend your order confirmation.

You must send an email to us at info@teeshoppen.co.uk with Complaints as subject field.

Here you must send photo documentation of the defect on the product as well as your order number.

Once we have received it from you, we will create a new order for you, where you will then receive a new order confirmation.

Christmas & Holidays

We have a 101 day return policy. In addition, we provide a guarantee where you can always exchange Christmas gifts until February 1st.

Our delivery time is 1-3 business days. So to be assured of receiving the gift before Christmas Eve, you must purchase it no later than 3 business days before.

DID YOU NOT GET ANSWERS TO YOUR QUESTIONS?

You can always contact our customer service by email, phone or chat.